Last updated: 31.08.2026

Dear Customer,

Every perfume delivery includes a sample (2 ml) of the ordered fragrance. This allows you to test the scent at your leisure without opening the original packaging or the bottle's seal. Please make your purchase decision based on this sample: for hygiene reasons, an opened bottle cannot be returned, whereas an unopened one can.

1. Return Period

Delivery address Switzerland: We voluntarily grant you a return right of 14 days. The period begins on the day you or a third party named by you takes possession of the goods.

Delivery address Liechtenstein: In addition, you are entitled to the statutory right of withdrawal of 14 days from receipt of the goods. Please notify us of your withdrawal within this period via a clear declaration – informally by email to info@myona.li or using the sample withdrawal form in section 8.9 of our GTC. The goods must then be returned within 14 days.

2. What can be returned

We accept items that are unused and complete, in their original packaging, and whose seal (cellophane wrapping/seal) is undamaged and unopened.

3. The following cannot be returned:

Opened, used, or damaged products
Items whose seal has been removed after delivery – this applies in particular to opened perfume bottles for health protection and hygiene reasons
Items that are no longer complete or no longer in their original packaging
Fragrance samples and perfume samples

Damaged or incorrectly delivered products do not fall under these return conditions. Please read the section below titled "Damaged or incomplete deliveries" for information on how to proceed in such cases.

4. How to return

1. Include order number
Include your order number with your return or mark it clearly on the return documents so that we can uniquely identify your return.

2. Pack carefully
Pack the products with sufficient protection, ideally in the delivery box from the shipment.

3. Create and pay for shipping label
We do not offer free returns and do not provide a pre-paid return label. You must create and print the shipping label yourself – for example, online via Swiss Post or their app – or drop off the parcel at a post office and pay for postage there. The return shipment must be sufficiently stamped.

4. Return with tracking
You are free to choose the shipping service provider. We recommend shipping with tracking via Swiss Post or a comparable provider. You are responsible for the shipment until it arrives at our facility. Retain your proof of posting and the tracking number until the return process is complete.

5. Return Address

BZONE Establishment / myona – Retoure
Am Nendler Weg 14
9498 Planken
Principality of Liechtenstein

6. Costs

You bear the costs of the return shipment. These are determined by the rates of the shipping provider you choose and will not be reimbursed.

The originally charged shipping costs for your order will not be refunded for voluntary returns. For statutory withdrawals with a delivery address in Liechtenstein, we will additionally refund the costs of standard delivery to the extent required by law.

Costs incurred by us due to insufficient postage, refusal of acceptance, or a parcel stop initiated by you may be deducted from the refundable amount.

7. Processing & Refund

Upon receipt, we will inspect your return. Processing takes 2–5 working days, depending on return volume. You will subsequently receive a confirmation via email.

Refunds are made using the same payment method you used for the order, no later than 14 days after receipt and inspection of the goods. Depending on the bank or payment service provider, it may take a few additional working days for the credit to be visible to you.

If a return does not meet the stated requirements, there is no claim to a refund. In such cases, we will return the goods to you at your expense or dispose of them after prior notification.

8. Exchange

Direct exchanges are not provided. If you would like a different item, please return the item you received in accordance with these conditions and place a new order.

9. Damaged or incomplete delivery

Notify us immediately after receipt of the goods by emailing info@myona.li, stating your order number, a brief description of the defect, and – if available – the batch number. For processing, we require photos of the order, the damage, and the shipping carton.

Keep the damaged products, the shipping carton, and all packaging and cushioning material until the matter is fully resolved, and do not dispose of anything beforehand.

In the event of transport damage, a damage report must also be filed with Swiss Post. This must be submitted directly by the recipient within eight days of delivery – online via the Swiss Post damage report service, via the Post App under "Receive" → "Report damage," or in person at a post office branch. We cannot file this report on your behalf.

After verification, you will receive a replacement or a refund. Your statutory warranty rights remain unaffected.

Full terms and conditions can be found in Section 8 of our GTC. If you have questions regarding your return, you can reach us at info@myona.li.