Last updated: 31.08.2026

Dear Customer,

We send every order carefully packaged via Swiss Post. Please check your information, especially the billing and delivery address, before completing your order. As soon as your package leaves our facility, you will automatically receive a shipping confirmation by email containing the tracking number.

1. Shipping Area

We deliver within Switzerland and the Principality of Liechtenstein. Shipping to other countries is currently not possible.

2. Shipping Costs

Order value under CHF 150.–: CHF 4.90 (Swiss Post, Economy, up to 2 kg)
Order value of CHF 150.– and above: free shipping

The decisive factor is the value of the ordered goods after the deduction of any discounts and vouchers, excluding shipping costs. The shipping costs applicable to your order will be displayed during the checkout process before you finalize your order.

3. Processing & Delivery Time

The delivery time is generally 1–3 working days from receipt of the order. This information is non-binding.

In exceptional cases—such as high order volumes or operational delays at the shipping service provider—delivery may take longer. We have no influence on the delivery duration once the shipment has been handed over to Swiss Post; we cannot accept liability for delays on the part of the shipping service provider.

4. Shipment Tracking

With your shipping confirmation, you will receive the Swiss Post tracking number, which you can use to track the status of your shipment online at any time. It may take a few hours for tracking information to appear for the first time.

If the status does not change over several working days, please contact us at info@myona.li, including your order number. We will check the status of your shipment and, if necessary, initiate an investigation with Swiss Post.

5. Delivery, Collection Period & Re-shipping

Swiss Post will make the usual delivery attempts. If delivery is not possible, your shipment will be deposited at the nearest post office or collection point and will be available there during the specified collection period.

If the shipment is not collected within this period, it will be returned to us. We will then contact you. In this case, the costs for re-shipping are your responsibility, at the rates currently valid for Swiss Post. The same applies if a shipment cannot be delivered due to an incorrect or incomplete delivery address.

6. No Customs or Import Duties

Your order is shipped within the Swiss-Liechtenstein customs and VAT territory. Therefore, no customs or import duties apply. The total amount shown at checkout is your final amount.

7. Damaged or Incomplete Shipments

If your order arrives damaged or incomplete, please contact us immediately at info@myona.li with your order number. Keep damaged products, the shipping carton, and all packaging and cushioning materials until the matter is fully resolved.

In the event of transport damage, a damage report must also be filed with Swiss Post; this must be submitted directly by the recipient within eight days of delivery. The exact procedure is described in section 8.8 of our GTC.

8. Payment Methods

Shop Pay
Quick checkout using your contact, delivery, and payment details saved in Shop Pay.

Credit and Debit Card
Visa, Mastercard, American Express, and Maestro.

TWINT
Payment directly via the TWINT app.

PayPal
Payment via your existing PayPal account.

Apple Pay and Google Pay
Payment via the payment method stored in your wallet.

The payment methods displayed may depend on your device and browser. There are no additional fees for using the offered payment methods.

9. Security & Rejection of Payments

All payments are processed in encrypted form via the respective payment service provider. Your payment data is not stored by us.

A payment can also be rejected directly by your bank, credit card company, or the payment service provider; we have no influence over this. In this case, please check your details or choose another payment method.

10. Refunds

Refunds are generally made using the same payment method you used for your order. Depending on the bank or payment service provider, it may take several working days for the credit to be visible to you.

The conditions for returns and cancellations can be found in section 8 of our GTC.

If you have any questions, you can reach us at info@myona.li.